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17 must-have features in a travel management system

17 must-have features in a travel management system

Think of a travel management system as your hub (or motherboard) for all things travel. 

Since it’s such an important system, you’ll want to ensure that you’re picking the right platform to use for your company travel. 

What is a travel management system?

A travel management system helps travel managers book, track, and analyze business travel. Typically, a travel management system refers to a platform that offers travel inventory, travel policies, and reporting, but this can also refer to the overall process of managing corporate travel

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Key features in a travel management system

When you’re comparing travel management systems, it’s important to understand which features are the most impactful. Here are the features that can help you manage travel safely, efficiently, and cost-effectively. 

1. Customizable travel policies

One of the most important features in a travel management system is the travel policy. Even if office managers or travel managers book on behalf of travelers, you still need in-app travel policies to keep administrators on the same page.

You should be able to customize your in-app policy by several different criteria:

  • Special policies for specific travelers (such as c-level or a department that often has to book last-minute flights)
  • Global policies for nightly hotel rates
  • Nightly hotel rate by city
  • Global policies for maximum domestic and international flight cost
  • Maximum flight cost for specific routes
  • Minimum number of days required for advanced booking
  • Global maximum train cost
  • Maximum train cost for certain routes

Your travel management system should allow you to preset your travel policy so that it’s live and working whenever anyone books a trip. 

Rather than a travel policy that is just a boring document, you have it right there in your booking app, where it matters most. 

2. Customizable approval workflows

What happens if a trip needs to be booked outside of your policy? Good question. 

Your travel management system should include approval workflows inside of the platform, so that if anything falls…

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