The worst short-haul airlines have been revealed in a new survey.
An annual study conducted by Which? asked travellers about their flying experiences during the last two years.
More than 8,000 customers were surveyed for this research, and passengers rated airlines based on key factors such as customer service, boarding experience and value for money.
Wizz Air was ranked the worst short-haul airline, with Ryanair, Eurowings, British Airways and Lufthansa on the list too.
Budget Hungarian carrier Wizz Air was criticised by respondents for poor customer service, with one customer calling their flight “an unpleasant experience”.
The airline was awarded just one out of five stars for boarding experience, cabin environment and seat comfort.
Wizz Air didn’t get more than two stars in any of the other categories either, including value for money and customer service. Overall, it emerged with a 48 per cent customer score.
Which? has cited previous research which found Wizz Air has some of the least generous legroom of the airlines surveyed. The consumer champion also outlines data from the Civil Aviation Authority showing that only 56 per cent of Wizz Air flights arrived on time last year.
Meanwhile, there have also been high numbers of complaints recorded about Wizz Air via the Alternative Dispute Resolution Scheme.
A WizzAir spokesperson told The Independent: “At Wizz Air, we do everything possible to ensure that passengers reach their destination on time and with minimal delay. We invest heavily into time performance, which is key to our ultra-efficient business model.
“A number of issues affecting the global aviation industry contributed to a worse time performance in 2022. These issues resulted from a widespread shortage in staff, in particular within air traffic control, ground operations and baggage handling, security and across airports. We are committed to constantly reviewing processes to mitigate these issues and are seeing an overall improvement in the on-time performance of our routes.
“Wizz Air operates a fleet of brand new, state-of-the-art Airbus aircraft, with an average age of 4.6 years, which offer passengers comfort, space, and modern interiors. The A321neo features the widest single-aisle cabin configuration with 239 18-inch-wide seats. Every aircraft is cleaned after each flight and deep cleaned every…
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