London Waterloo station: Passengers told ‘do not travel’ after massive signal failure
Commuters have been urged to stay away from London’s Waterloo station, as a “major signalling fault” saw trains grind to a halt at Britain’s busiest railway station.
Tens of thousands of rush-hour commuters have been unable to reach the travel hub, where travellers are being warned that “disruption is expected until the end of the day”.
National Rail has warned that, “until further notice, a significantly reduced service will operate to and from London Waterloo on a very limited number of lines.”
Disruption will affect other services on the wider network, the rail operator warned.
The Independent’s travel correspondent Simon Calder was at the station on Thursday morning and reports that ticket acceptance is in place which allows South Western Railway passengers to use Southern, CrossCountry and GWR trains to make journeys by reasonable routes, with tickets also valid on London Underground trains where appropriate.
Travellers will be able to claim full refunds if they are unable to travel, and season ticket holders will get money back for the day.
Refunds, re-routing and re-timing
Any passenger with a pre-purchased ticket who is unable to travel to, from or via London Waterloo because of the signal failure can obtain a full refund.
Alternatively, says South Western Railway: “If you have a ticket dated 13 April 2023 and are unable to travel today, you are welcome to use your ticket on services on Friday 14 April.”
Season ticket holders will get money back for the day if they are unable to travel.
Ticket acceptance is in place that allows South Western Railway passengers to use Southern, CrossCountry and GWR trains to make journeys by reasonable routes, with tickets also valid on London Underground trains where appropriate.
Andy Gregory13 April 2023 10:31
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