Air Canada Launches Baggage & Mobility Aid Tracking Feature on App

Air Canada has just launched a new feature on its mobile app, which allows passengers to track the status of their baggage and mobility aids.

This new feature is available on domestic flights only at the outset; however, it’s expected to be expanded to transborder flights next year, and to select international flights in the future.

The tracking feature will proactively keep passengers informed of the whereabouts of their baggage and mobility aids, using the same information used by Air Canada employees throughout the baggage handling process.

Air Canada Launches Baggage & Mobility Aid Tracking Feature on App

Air Canada has introduced a new feature on its mobile app, which allows passengers to track the status of their baggage and mobility aids in real time. 

Currently, the feature is only available to passengers travelling on domestic flights, but tracking will be expanded to transborder routes in 2024, and eventually to select international destinations.

In the app, passengers with checked baggage or mobility aids can now track the status of their items throughout the journey. The status is updated using the same tag-scanning information that Air Canada employees use at each stage of the handling process.

In practice, this means that passengers will get updates as their baggage moves from check-in through the airport, onto the aircraft, through connections, and ultimately to arrival at their destination.

For passengers with mobility aids, the movement of their aids will be tracked, including confirmation that they’re securely loaded on the aircraft prior to departure. 

The new tracking feature also has a “What’s Next” feature, which informs passengers about the next steps for their belongings, such as the baggage carousel number at transfer points or upon completion of their trip.

If your baggage is delayed, you’ll be notified by text and/or email, and you’ll also receive a notification through the Air Canada app. You’ll also be able to file a delayed baggage report from your phone and arrange for delivery, which could save you time at the carousel waiting for your bag or standing in line at a baggage assistance counter.

After submitting a delayed baggage claim, you’ll receive a confirmation that the report has been received and a file number, as well as a link to follow up on updates.

The Air Canada app is available for free through Apple’s App Store or…