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DOT now offers Korean-Speaking Agents via tourist hotline

DOT now offers Korean-Speaking Agents via tourist hotline

Out of Town Blog
DOT now offers Korean-Speaking Agents via tourist hotline

Korean-Speaking Agents join DOT’s tourist hotline

Starting in February, visitors will have the opportunity to receive assistance from Korean-speaking representatives at the Department of Tourism’s (DOT) newly enhanced Tourist Assistance Call Center (TACC). This expanded service aims to provide tailored support, ensuring that guests can navigate their stay with ease and confidence.

DOT now offers Korean-Speaking Agents via tourist hotline

On Saturday, February 1, the Department of Tourism (DOT) proudly announced an exciting expansion of its tourist hotline, introducing dedicated Korean-speaking support to better serve travelers from South Korea, the largest source of inbound tourism to the Philippines. This thoughtful initiative underscores the Department’s unwavering commitment to enhancing the travel experience for visitors.

Inquirers can now access direct assistance from a dedicated Korean-speaking representative, available to provide personalized support from Monday to Friday, between 8:00 AM and 5:00 PM Philippine Standard Time. This enhancement not only bridges communication gaps but also demonstrates the DOT’s dedication to welcoming and accommodating the needs of international travelers.

“As South Korea continues to be our top inbound market, this initiative ensures that Korean travelers can easily access assistance, allowing them to fully enjoy the warmth, hospitality, and attractions that make the Philippines a destination to love,” stated Tourism Secretary Christina Garcia Frasco. “In alignment with President Ferdinand Marcos Jr.’s vision of a digitally empowered government, the DOT is dedicated to improving its platforms to deliver accessible, efficient, and world-class service to all tourists, both domestic and international.”

This enhancement is a crucial step in the government’s ambitious initiative to digitize public services, fostering a seamless, responsive, and technology-driven approach to assisting tourists. As of January 30, 2025, the Tourist Assistance and Customer Care (TACC) has successfully facilitated over 13,502 transactions, catering to travelers from an impressive 71 different nationalities. Notably, the Philippines, the United States, and Australia stand out as the most represented countries among these visitors.

The inquiries received often encompass a wide range of topics, including general tourism information, travel and tour…

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