Recent travel chaos has left many out of pocket, but you might be entitled to compensation for flight delays
It was 8pm Jordanian time in October 2013 when we were told that our flight was being delayed by another two and a half hours. The tiny dinner box with a dry cheese sandwich and limp croissant was little compensation for the fact that we were going to miss the last train out of London Heathrow, meaning we’d have to spend £50 on a cab. Just great.
We grumbled and we groaned and resigned ourselves to the extra expense. It was only a few months later when talking to a friend that we discovered we were entitled to compensation – a whole £420 between us.
Fast-forward nearly 10 years and we’re en route to Heathrow Airport when we receive a text informing us our flight to Norway has been cancelled – yet another in the recent travel chaos that’s swept the UK’s transport hubs. We were rerouted, delayed for six hours and subsequently missed our connecting flight. Fortunately, we have learnt our lesson and have already applied for compensation.
If you’ve been on a flight that was delayed by more than three hours (or cancelled), you might be entitled to compensation for flight delays too depending on the circumstances.
How to claim compensation for flight delays
1. Look at the ‘Questions’ section below and make sure you can answer yes to all the items within. If so, continue to step 2. If not, I’m afraid it’s unlikely that your claim will be successful.
2. Search online for the airline’s complaints department and send them a letter using this free online reclaim tool from the excellent moneysavingexpert.com.
Make sure you include the passenger name(s), your address, contact details, flight details (booking ref, flight no, departure airport and destination airport), flight length (check here) and your flight receipt – plus any supporting documents if you have them (boarding passes or tickets).
3. If the airline tries to wriggle out of it, complain to the Civil Aviation Authority.
Questions
Was it an EU flight?
Compensation only applies for EU flights. This is defined as a flight that departs from an EU airport (regardless of airline) or where an EU airline lands at an EU airport. This means a London to New York…
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