I’ve been watching the ongoing drama playing out in the Canadian air travel landscape. Airports continue to be crowded, flights are still delayed, bags are nowhere to be found, and passengers are still being left stranded.
In fact, things have gotten so bad that key players in Canada’s travel scene, including the Minister of Transport, were summoned to testify at a House of Commons transport committee this week. I’m not sure that anything of substance came out of the meeting, but at least more attention is being brought to the matter.
Let’s have a look at the status of the debacle, and see if anything of substance is taking form to address the many issues that have been plaguing passengers in Canadian airports.
What’s Happening in Canadian Airports?
If you’ve paid any attention to the news lately, or perhaps if you’ve travelled through Canadian airports this summer, you may have seen images of chaos and frustration from start to finish.
Impossibly long lines form for everything, all the way from check-in to security to the help desks, where passengers aren’t really being helped. After waiting in line, some travellers have been instructed to spend hours on hold when employees reach the end of their shift and no one else has been scheduled to replace them.
If you’ve managed to actually board the plane you paid to be on, you may be delayed once, twice, or even seven times before your flight just gets cancelled. And, of course, you may have been told seven different reasons for the root cause of the delay.
Many passengers have been left hungry and stranded, having to fend for themselves at airports after cancelled and delayed flights. Meal vouchers, should you be lucky enough to receive them, don’t really help if there aren’t any restaurants or shops open to redeem them in.
Although some delayed passengers are entitled to accommodation in a hotel, absurdly, some are being handed a yoga mat to throw on a filthy airport floor for the night. Sorry, but I’d rather namaste somewhere with a bit of privacy and some basic comforts, especially if I’m travelling with children.
If, by stroke of luck, you actually manage to reach your destination, the last piece of the puzzle is whether or not your bag made it, too. Shocking images of luggage mountains have popped up in airports across the world, which doesn’t instill a lot of confidence that…
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