Team Out of Town Blog Hub (Outoftownblog.com) – PLDT’s wireless subsidiary Smart Communications, Inc. (Smart)’s best-rated mobile network has been recognized by a global benchmarking company.
For the third time in the last 3 years that the award has been given, Smart has clinched the top award from the infrastructure and benchmarking specialist umlaut, part of Accenture.
In awarding the ‘Best in Test’ accolade, umlaut also cited Smart for having the best-rated upload speeds, download speeds, and latency experience–a testament to Smart’s long-standing initiatives to continuously strengthen their network and provide enhanced mobile services.
Germany-based umlaut said Smart posted an overall score of 801 out of a maximum of 1,000 points. The report, which included 985 million samples collected from May to October 2022, also showed Smart ahead in terms of mobile wireless voice, internet browsing, mobile video and gaming and OTT messaging performances.
Smart’s score achievements includes voice metrics, which include a call set-up times and voice call quality; data, which cover uploads and download speeds, web browsing, and consistently good and reliable throughput across the country; and crowdsourced elements to check for the quality of coverage and reliability of sessions.
Hakan Ekmen, CEO of Telecommunication of umlaut, part of Accenture, and umlaut representatives recently met with PLDT and Smart network executives led by PLDT Network Head Eric Santiago to hand over the award. Also in attendance were Head of Network Quality Radames Zalameda, Head of Network Strategy and Planning John Emill Buencamino, Network Build and Implementation Head Debbie M. Hu and Head of Network Design Arvin L. Siena.
“This is a great recognition by umlaut. We at PLDT like to say that our customers are our North Star. The mobile benchmarking by umlaut demonstrates that we have delivered on that promise and underscores our efforts to sustain our leadership in the marketplace,” said PLDT Network Head Eric Santiago, who added that moving forward, PLDT will also include artificial intelligence and machine learning technology to ensure continuous improvements.
“The true barometer of our network’s performance is the experience of our customers. These tests by umlaut are based on real-world experience, and we are heartened by these results that show that our investments are paying off. However, our work does…
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