British Airways complaint goes viral after customer bemoans that passenger’s death led to flight delays

An airline passenger’s complaint has gone viral after they claimed that someone died on their British Airways flight. However, it’s their complaint that the flight was delayed because of the medical emergency that has left people “gobsmacked”.

The British Airways customer originally posted the complaint about their December flight to the public Facebook page, “British Airways Complaints Advice,” which was then reposted by a separate user to the airline internet forum, FlyerTalk, with the caption: “Unbelievable Facebook Post”.

When Twitter user Andy Monks came across the post on FlyerTalk, he “was left gobsmacked” by the complaint and reposted it to Twitter on Monday, where it’s since been viewed more than 56,000 times. “This is copy and paste of a BA passenger’s complaint that some posted on Flyertalk…the complainer has posted on Facebook group…thoughts?” he captioned the tweet. “I was left gobsmacked…”

In the original post, the British Airways passenger shared that they were flying from Jamaica to London on 21 December when the incident took place. “During a flight, a passenger directly to [sic] rows behind us, passed away in the most horrific way, giving us the most traumatic experience during a flight,” they began their complaint.

The passenger went on to explain how the flight was delayed for three hours. They were travelling with five children and their six-months-pregnant sister, who were all “very tired, frustrated and hungry” throughout the flight.

About three and a half hours before the plane was set to land in the UK, the passenger claimed that they were woken up by a “commotion” from the airline staff and a passenger sitting two rows behind them “losing consciousness”.

“The passenger that was losing consciousness was then placed in the aisle beside us in order to perform resuscitation CPR and attempt to save her life; the entire experience went on for over an hour,” they wrote. “I’ve never in my life witnessed someone being shocked or having CPR performed and never would’ve expected that to happened [sic] on flight returning home.”

The British Airways customer claimed that they have been “extremely sad” and “traumatised” since the incident occurred, and their family has had “many sleepless nights” as a result.

“Naturally, during the course of this…