Family slams £3,900 easyJet holiday: ‘You wouldn’t put a dog in there’

A family has slammed easyJet for an “appalling” £3,900 holiday to Spain after claiming they stayed at a three-star hotel with “dirty” rooms that you “wouldn’t put a dog in”.

Mark Field, 61, who lives in Birmingham and owns an entertainment business, and his wife Karen, 59, joined their son Nathan, 32, their daughter-in-law Nadia, 38, and their two grandchildren – Albie, eight, who is autistic and non-verbal, and Baxter, four – for a seven-night “familymoon” holiday in Spain in June this year.

After landing in Cala d’Or in Mallorca on June 24 and arriving at Hotel Club Es Talaial – a three-star hotel which says it offers “families all inclusive fun” – Mark said they discovered their rooms looked “nothing like” the pictures published online, adding: “You wouldn’t have put a dog in there.”

Mark and Nadia said the two rooms were “dirty” and there were wires exposed and broken cupboards, they had to clean the bathroom themselves, their balcony overlooked a car park with a skip and bins, the tables in the restaurant were “filthy”, and they had to pay one euro each for a plastic cup to have drinks throughout their stay.

A video taken by Mark shows him wiping “dirt” from a hotel restaurant table with a tissue, meaning the family decided to dine elsewhere, which they said cost at least an additional £600.

Mark and Nadia have complained to easyJet and the hotel, but they said no-one has apologised to them or acknowledged the “dreadful situation”.

EasyJet has said it “worked alongside the hotel to resolve the issues reported” and offered a partial refund of £200 “to apologise for any disappointment caused”, which Nadia has accepted, but she said she is “not going to stop fighting”.

Mark told PA Real Life: “This wasn’t a cheap, last-minute, ‘let’s just go on this and see what it’s like’ type of holiday, this was planned out.

“If you knew Nadia, she’s fiercely protective over her kids and she had planned it to the nth degree.

“She’s still upset about it now because she wanted it to be perfect, and it’s not very often they can get away.

“We’re annoyed and frustrated that nobody has said sorry. It feels like they’ve just cast us off and they don’t…