Cancelled flights: As European ATC strikes hit UK departures, can I get a refund or compensation?

Hundreds of flights were cancelled by multiple airlines on Friday (21 October), due to Air Traffic Control and ground handler strikes in Italy.

British Airways, Ryanair, ITA and easyJet all made short-notice cancellations, with several airlines notifying customers earlier in the week of the weekend disruption ahead.

Those with city breaks or holidays booked starting in Rome, Milan, Pisa, Bologna and Naples (among other Italian entry points) will be disappointed to have their travel plans spoiled.

Fortunately, consumer law is firmly on the passenger’s side.

Under European air passengers’ rights rules,- EU airlines cancelling flights due to strikes must:

These are the key obligations for any airline that cancels a flight at short notice or suffers long delays.

My flight has been cancelled. When can I expect to get to my destination?

You are entitled to travel on the original day of departure, if there is any commercial way of getting you to your destination.

You should give the cancelling airline the opportunity to arrange a new flight. For domestic links in the UK or trips to Paris, Brussels or Amsterdam, you can also ask for train travel to be arranged.

I have been offered an alternative in two days’ time. Can’t I get there any sooner?

Yes. Airlines understandably want to keep passengers on their own services, but there are clear limits. The Civil Aviation Authority says that if the cancelling airline has another flight on the same day, it can rebook you on that (and provide meals while you wait).

But easyJet has its own, longer limit of 24 hours.

Airlines have occasionally been known to suggest to passengers that they can only be re-booked onto their own services. This is nonsense: all carriers must be considered.

If the cancelling airline cannot or will not meet its obligation, you should buy a ticket with a rival airline and then claim the amount back.

What if the replacement flight is from or to a different airport?

In addition to buying you a ticket to the country/region, the cancelling airline must also provide or pay for any additional ground transportation to get you to your original destination.

For example, if your easyJet flight to Naples is cancelled from Gatwick and the only alternative departure that day is on British Airways or ITA from Heathrow, then the airline should provide transport for your from Gatwick to Heathrow (likely…