Manchester Airport’s three terminals have taken up the bottom three spots in a list of the UK’s best and worst airports.
Which? Travel ’s ranking of the UK’s aviation hubs – which separated multi-terminal airports out into individual terminals – saw Manchester’s terminals 1, 2 and 3 rank in the last three places, followed by Heathrow Airport’s Terminal 4.
Fifth worst was Belfast International, followed by Heathrow Terminal 3 at sixth from bottom.
The list was produced by Which? based on a survey of 7,469 people rating 7,963 airport experiences during the peak travel month of August 2022.
At the top end, Doncaster Sheffield airport, which closes indefinitely next week, topped the list with an 85 per cent score, based on individual features such as queues, baggage reclaim waits, shops, seating and toilets.
According to a statement from Which?, “travellers praised the ‘fantastic, helpful staff’ and ‘faultless service’”, awarding [Doncaster’s] employees a full five stars.
“The airport also scooped five star ratings for queues through security and at baggage reclaim, as well as for seating and toilet facilities, with one respondent enthusing their experience was ‘how air travel should be’,” said the team.
Joint second were Exeter Airport and Liverpool John Lennon Airport, with each given an 83 per cent customer score in the survey.
For comparison, the bottom-rated Manchester terminal (3) received a 38 per cent rating from customers polled.
After Exeter and Liverpool came London City and Southampton in joint third, with a 77 per cent approval rating from passengers.
Next most popular was Bournemouth Airport, with 76 per cent.
London Gatwick’s north and south terminals landed in the middle of the pack, at 17th and 18th in the list of 29 airports, ranking lower than Bristol, Edinburgh, Birmingham and Glasgow.
Other airports at the bottom included Heathrow’s Terminal 2, putting three of the UK’s busiest airport’s terminals in the bottom 10 in the country, along with London Luton, Leeds Bradford and London Stansted.
Manchester’s bottom-ranking Terminal 3 “scored a lowly one star for queues at security, seating, prices in shops and the range of shops on offer,” said Which?
The northwestern hub has been beset with problems in the past year, with one managing director resigning in April and its chief…
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