Is It Legit for Cheap Hotels?

Travel is my escape. I guess you could say I am a vacationista. In the past ten years, I have traveled to over 17 countries. To satisfy my wanderlust, I rely on various travel sites, like Going and Skyscanner, to help find great deals in new and exciting places.

I typically toggle between various online travel booking sites when planning trips to find the best deals. Recently, I saw ads for eDreams. To see how their hotel deals and services compare to other popular travel sites, I added eDreams to my rotation of travel planning resources.

Their pitch of easy flight booking, cheap fares, and great hotel deals was intriguing. But the mixed eDreams reviews about nonexistent customer service, slow refunds, and advice to avoid eDreams were concerning. Is eDreams legit for hotel bookings? Let’s find out.

One thing I will say – whenever you’re booking through a new platform (or, really, any time you travel), it’s a good idea to have travel insurance. Take a peek at the well-established and reputable TravelInsurance.com to find a plan that suits you best.

Review Approach and Methodology

To give eDreams a thorough and fair review, I did extensive hotel searches on their website and app. Specifically, I wanted to see if their search functionality differed between the website and the app. I completed searches for domestic and international destinations to test the ease of booking and what brands and categories of hotels were offered. I played around with various filters and sorting to see how easy they were to use and tested their effectiveness in refining the search results.

I read through the volumes of FAQs to gather information about cancellations, fees, refund policies, and other helpful information before booking. I used the chatbot feature to see if it really answered my questions.

I also searched other popular sites for the same destinations and dates to compare pricing, features, customer service, and ease of booking. Finally, I went to the experts, travelers who used eDreams, and read their reviews to get a sense of the broader customer experience.

 What is eDreams?

Founded in 1999, eDreams is a global online travel agency specializing in discounted travel to over 44 countries. It began as a flight search engine but has expanded to offer car rentals, hotel booking, and other travel resources. For instance, travelers can also book vacation rentals, apartments, cabins, and more.

This third-party online…