American Airlines passenger claims girlfriend was kicked out of first-class seat

An American Airlines passenger has claimed his girlfriend was “kicked out” of first class so that an off-duty pilot could reportedly take her seat on an Embraer E-175 regional jet flight.

In a viral X post, former passenger Jake Williams wrote that, although a gate agent had upgraded the couple to first class, they were later told that his girlfriend’s seat was broken and that they had no choice but to move her “to the back”.

“You all are terrible,” Williams wrote above a video that showed a man in a pilot uniform settling into a seat. “You (gate agent) upgraded my girlfriend and I to first class. You kick her out because broken seat move her to the back. Then pilot sits in said broken seat.”

Below the post, a customer-service representative for the airline commented on Tuesday, saying that they would “take a closer look” at his claim.

In the airline industry, it’s common practice for off-duty pilots to be seated among other passengers because they’re deadheading or jumpseating, when they’re paid to fly to another location for work but aren’t on duty.

According to View from the Wing, American Airlines pilots get first-class priority thanks to a union contract, unlike other airline employees, who typically sit in economy when deadheading. American Airlines pilots also reportedly get priority over upgraded passengers like Williams and his girlfriend.

The couple certainly wasn’t the first nor will be the last to get bumped in favour of airline staff.

In a clip posted to TikTok, Danielle Schwab (@watergirl8296) similarly claimed that United Airlines forced her fiancé to give up his seat in first class and move to economy class so that a crew member could have his seat. Schwab explained that he was “bumped” while they were travelling from London’s Heathrow airport to Chicago.

“Okay so, I’m recording this right now because we are on United Airlines going from Heathrow to Chicago and we booked these seats, we’re in first class, we booked these seats fair and square,” Schwab said. “And, all of a sudden, my fiancé, we just got engaged, just got moved to coach.”

Although the couple had reportedly booked “ahead of time,” Schwab said that the airline wanted a “part of the crew to sit in first class instead.” She continued: “I understand that the crew works really hard, however, we…