A family who contracted parasitic worms during a five-star holiday said their £3,700 trip was ruined by undercooked meat, insects in their salad and “deafening” drum and bass music by the pool.
Sarah Sigston, 57, her husband Jeremy, 53, and their 25-year-old daughter Isabelle, all from Rayleigh, Essex, jetted off on May 4 for a two-week stay at an all-inclusive resort, the Viva Dominicus Palace by Wyndham, which they booked as a package through TUI.
On arrival, the family said they found the hotel to be “very, very tired” with their room “looking nothing like the pictures online” and they soon found issues with “undercooked meat”, “insects in the salads” and “birds on the buffet trays”.
The family said they were also subjected to “deafening” drum and bass music which played around the swimming pool “constantly” and contained “awful” swear words.
They selected this resort in particular as it claimed online that those with coeliac disease, which Isabelle has, would be “safe” at their site – but she then became unwell after being served a burger which contained, gluten despite being assured by three different staff members it did not.
By the eighth day on their trip, the family started to notice “worms” in their stools – which later required a three-day course of medication once they returned home to the UK.
Despite their tribulations, the family stayed until the end of their trip and tried to seek compensation through TUI, but they said their claim has been refused by the travel company due to a lack of evidence linking their illnesses to the hotel – despite saying they have shared pictures of the parasites.
“My wife and I have travelled around south-east Asia, Malaysia, Indonesia, and we’ve never had any issues, come back with anything, or even been ill,” Jeremy, a double-glazing installer, said.
“We’ve eaten some pretty questionable food but never have we come back with any lodgers inside us.
“We were totally underwhelmed with the holiday, disappointed and wholly mis-sold, especially with it being marketed as a ‘coeliac friendly hotel’ – it was misleading.”
Sarah, an artist, said the…
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