A new feature has appeared on some Aeroplan bookings, which allows you to make self-serve changes online instead of phoning the Aeroplan Contact Centre.
While the feature is currently being tested in beta mode and isn’t available across all bookings, it’s a very welcome development for anyone who has faced long hold times to make an amendment to a booking.
Aeroplan Testing Online Changes to Bookings
As of this morning, a limited-scope, online test feature has been made available on some Aeroplan bookings. With the feature, members are able to make changes to a booking online instead of through the Aeroplan Contact Centre by phone.
It’s important to note that this feature is in beta testing mode, and won’t be available on all bookings or to all members at the moment.
Previously, members had to call the Aeroplan Contact Centre to make any changes to a booking. This sometimes results in long hold times, which can be frustrating when you want to make a simple (or complex) change to a booking.
With this test phase, you may now see a “Change flight” option when you access a flight reward on your “My Bookings” page. If you do, you’ll be able to complete a change online without having to phone the Contact Centre.
It’s worth noting that members have been able to cancel awards online for quite some time now, and that this test feature only affects the ability to make changes to bookings.
How to Change Aeroplan Bookings Online
You must be signed in to your Aeroplan account in order for the feature to appear; however, with the feature still in testing mode, it won’t necessarily appear on all bookings.
Once you’ve signed in, navigate to the “My Bookings” page, which shows a list of all your active bookings.
After selecting “View booking”, look at the row of buttons at the top of the page. If you see “Change flight” in bold print, it’s available for your booking.
If it’s not available, the “Change flight” button will be greyed out, and it will look like this:
It’s worth noting that you need to be signed in to the account that made the booking in order to make any changes. If you’re signed in to a different account at this stage, you’ll be asked to sign in to the original account.
Next, you’ll see a menu for various changes that you can make. Select the flight(s) that you’d like to make changes to, and then enter the departure city, arrival…
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