Travel News

City-centre airport terminals – why are they not more popular?

Simon Calder’s Travel

“Check in as you check out” – that is the idea of city-centre air terminals. Central London guests at the Paddington Hilton or Grosvenor Hotel in Victoria could step almost from their room to actual airline check-in desks, drop their bags, pick up their boarding passes and relax.

From Paddington, they would be bound for Heathrow airport, just 15 minutes away, on the Heathrow Express. From the Grosvenor (which is part of the fabric of Victoria station and is now The Clermont), the half-hour Gatwick Express was waiting: the world’s first dedicated airport express train, which this week celebrates its 40th birthday.

Passengers’ luggage was taken securely and separately to the airport, where it was loaded on board the appropriate plane. Hopefully.

The notion of getting airport formalities carried out while you are still in the city has plenty of appeal. But not enough to make it financially viable, apparently. After 9/11, when the aviation industry was commercially reeling from the tragedy, and security measures tightened, the desks at Paddington and Victoria stations were swiftly closed.

Both areas at these central London termini have now become part of the retail space; no clue remains that once they were remote check-in areas, staffed by airline personnel and with all the usual accoutrements including weighing scales and conveyor belts.

Since the city-centre check-ins closed, passenger numbers at both Gatwick and Heathrow have increased by about one-third. With an extra 10 million passengers at the former, and 20 million more at the latter, you might imagine that demand for city-centre check-in would increase. So why are British Airways and other airlines not making a case for dropping your case at a central point?

  • Firstly, most passengers do not begin their journeys in a city centre, and even those who might have done (for example commuters leaving work in the City on a Friday afternoon) are now quite likely to be working from home before their trip.
  • Next, passengers can (or, in some cases, must) complete formalities online – such as providing passport data and obtaining a boarding pass – ahead of traveling to the airport. In the olden days, when you needed a staff member physically to hand you a boarding pass, acquiring that precious document before boarding a train to the airport was a benefit.
  • Thirdly, high-end passengers –…

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